About Work with Yamaa Asa - Radio Shiroshiro-Ake
In this episode, we invite Yamaa Asa, who has taken her first steps as a first-year professional, to talk in depth about the real challenges of working life.
Voices of empathy for the difficulty of customer service realized after joining the company.
Yamaa-san reveals that she was actually not very good at customer service. Despite thinking "it would probably work out" based on her part-time job experiences as a student, she found the professional field to be much tougher than she had imagined. The personality deeply empathizes with her, drawing on their own experiences regarding the difficulty of uncovering customers' specific needs and offering the best solutions.
Struggling while worrying through days that do not go by the manual.
There is no right answer in interpersonal work, and it requires adapting to each individual customer. Yamaa-san tries her own ways to improve, such as summarizing her reflections in notes after work, but mentions there are days when things just do not go as planned. She shares how words spoken to her by "a certain person" have become her emotional support now.
A warm message for you who are working too hard.
Yamaa-san also speaks frankly about her anxiety as her training period ends and she approaches the time to work independently. These are walls one hits precisely because they are trying so hard, but through the dialogue with the personality, you can feel her shoulders gradually relaxing. Please enjoy this gentle time that stays close to the hearts of those who are similarly struggling with their work.
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